Frequently Asked Questions
Everything you need to know about your MACK shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Returns are processed within 7 days of receipt.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
MACK accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping times and costs vary depending on the destination and local customs.
How should I care for my MACK garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the internal garment label, typically suggesting cold washes and air drying.